Case studies are used by the Marketplace to assess your capability as a seller to provide services under relevant service categories.
Before you respond to opportunities your case study must be assessed and approved for the service category indicated on the opportunity page.
On this page:
- Draft quality case studies that offer a clear and concise summary of the services delivered and the outcomes achieved.
- Your case study should demonstrate the minimum number of assessment criteria for the relevant service category.
- Add the case study to your seller profile on the Marketplace.
- Request an assessment of your case study to be approved in a service category.
Draft quality case studies
Your case studies demonstrate your expertise in a service category through your experience working with a previous client.
We only accept case studies related to the ABN of the seller (not to another business or wholly owned subsidiary). Case studies are only valid for work you’ve done in the last 5 years.
The case studies you submit for assessment must include:
- your role in the project
- the challenge or problem
- your approach to complete the project or solving the problem, and how the work was delivered
- the outcome of the project and the benefits to the client
- details of referees (case studies without referees will be rejected).
If the services described in the case study were undertaken for a previous employer/business, this must be made clear in the case study.
Demonstrate the minimum number of assessment criteria
Case studies are assessed against the assessment criteria for each category. Your case study must demonstrate how you meet the minimum number of criteria for the relevant category.
If you're submitting a case study for the strategy and policy category, it must demonstrate 2 or more of the assessment criteria for strategy and policy.
In this example, the first criteria is 'analysis of new technologies with respect to existing products, practices or processes'.
Your case study can demonstrate this criteria by including detail on what analysis techniques were used. What were the new technologies or capabilities used and how were they assessed against existing products, practices and processes?
If the minimum number of criteria are not met
If your submitted case study does not demonstrate the minimum number of criteria:
- your case study will be rejected
- you will not be able to respond to opportunities for the relevant category
- you will receive an email with feedback and instructions on how to resubmit case studies for assessment.
When additional criteria is required
If your daily rate exceeds the maximum price threshold for a category, your case study should demonstrate that you meet additional assessment criteria above the minimum required. This allows you to demonstrate how your service offers value for money at a higher price point within the respective category.
Add case studies to your seller profile
When you first register as a seller on the Digital Marketplace, you are required to create a seller profile. You can add case studies for the relevant category under the 'Case studies' section of the registration form.
You must submit separate case studies for each service category you wish to provide services for on the Marketplace.
Request an assessment of your case study
Before you can respond to an opportunity under a specific category:
- you must be registered and logged in to your Marketplace account
- your seller profile must already be approved under the relevant service category.
If you are not approved under the service category, we'll need to assess and approve your submitted case study under the category indicated on the opportunity.
To seek approval you must:
- Log in to your Digital Marketplace account.
- Go to the opportunity page you are interested in.
- On the page you can request an assessment of your case study.
Who can view your case studies
Only registered and approved Marketplace buyers can view seller case studies. Government buyers can search or browse for sellers using the Marketplace seller catalogue.