Before you respond
Before you can respond to an opportunity, you must:
- Sign up to become a seller on the Digital Marketplace.
- Request an assessment for the relevant service category.
If there are issues on your seller profile, you will receive instructions through the 'Notifications' tab on your seller dashboard.
Open to all or open to selected
Opportunities can be 'open to all' or 'open to selected' sellers. To understand further, read our guidelines on the differences between open to all or open to selected opportunities.
If you are not approved in the requested category, you must request an assessment.
What to include in your response
If you apply for opportunities, you may be asked to submit:
- responses to criteria questions (word limits apply)
- presentation (may be organised once the opportunity closes)
- prototype (may be organised once the opportunity closes)
- daily or hourly rate (excluding GST)
- breakdown of costs
You can ask the buyer questions about the opportunity until the indicated deadline for asking questions. We recommend to submit your questions early to give the buyer enough time to respond.
To submit questions, select 'Ask a question' from the 'Questions and answers' section at the bottom of the opportunity.
Once the buyer answers your question, both the question and answer will be published publicly on the opportunity. We recommend you do not include any sensitive information in your question.
Requests for additional information
Buyers may request additional information or documents be provided from sellers after they have shortlisted the initial responses. The buyer will contact sellers directly to request this information.
Additional information may include:
- written proposals
Once the buyer chooses a seller
If you are selected to perform the work, you will be notified by the buyer. Next steps may include:
- negotiation of terms and conditions
- preparation of work order or contract
- a written agreement between the buyer and your business.
We ask buyers to let sellers know if they’ve been unsuccessful, which usually happens after the buyer awards the contract.
Unsuccessful sellers can request feedback from the buyer by contacting firstname.lastname@example.org. Buyers often receive a large number of submissions for opportunities, so there may be delays on requests for feedback.